FAQ’s

🛍️ Orders & Processing

A: All orders are processed within 2-4 business days. You’ll receive a confirmation email once your order has been packed and shipped.

A: If your order hasn’t been processed yet, email us immediately at Support@qultureqouture.com. We’ll do our best to update it before it ships.

🚚 Shipping & Delivery

A: Standard shipping typically arrives within 5-7 business days after processing. Delivery times may vary based on your location and carrier.

A: At this time, we only ship within the United States.

A: A tracking number will be emailed to you as soon as your order ships. You can track it through the carrier’s website.

📦 Returns & Exchanges

A: We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

A: Email us at Support@qultureqouture.com with your order number and the reason for return. We’ll respond within 48 hours with next steps.

A: Exchanges are currently handled as returns.The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

👗 Sizing & Fit

A: Each product includes a size chart. For questions on fit, feel free to DM us on Instagram @QultureQouture or email us directly.

A: If the item is eligible, you can return it. Once the return is accepted, make a separate purchase and reorder your preferred size.

💌 Contact & Support

A: You can reach us by email at Support@qultureqouture.com, or message us on Instagram @QultureQouture for quick replies.

A: Monday–Friday, 10AM to 6PM EST. We respond to all inquiries within 24–48 hours.